Frequently asked questions

When is the check-in and check-out time?

Check-in: from 12.00 to 00.00

Check out: until 12.00

What time is breakfast served?

Breakfast is served in the Viena Capellanes cafeteria on Calle Arenal 30. Breakfast hours:

Monday to Thursday: from 07:30 to 12:00

Saturday and Sunday: from 09:00 to 12:00

Can I have a late check-out?

Sorry for the inconvenience, but this is not possible.

Can I choose the type of bed in my room? (Large bed – two beds)

No problem, during the reservation process you can choose the type of room and bed choice.

Do the rooms have a balcony or terrace? Can I reserve one?

Many of our rooms have balconies, and you can request one.

Are there non-smoking rooms?

We have non-smoking rooms, please let us know in the comments section of your booking.

How many floors does the building? Is there a lift?

It has 3 floors, all accessible with the lift.

Is there air conditioning in the rooms? Does it work all year round?

We have air conditioning in all rooms, all year round.

Is your hotel suitable for disabled guests?

We do not have rooms suitable for disabled guests.

Can I store my luggage when I leave the room?

Without any problem, please inform the reception.

Where I can park my car in a safe place? How much does it cost?

We have 3 public car parks nearby, with a price of € 32 per day (2016).

Does the hotel have an internet or e-mail terminal for guests?

Yes, in our hall.

Do you offer high-speed internet in the room for laptops? Is it wireless?

The whole building has high speed WiFi access

Do you have a quiet, romantic room? How can I reserve one?

We have standard, superior and economical.

What languages are spoken at reception?

Spanish and English.

Where can I rent a car?

Reception will inform you of different car rental places.